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Lotte Hotel Hanoi is recruiting FOM & HKP exe

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  1. PAnh

    PAnh Thượng đế

    Lotte Hotel is the largest hotel chain in South Korea having the goal of opening more than 50 properties domestically and internationally by 2018. In Vietnam, Lotte Hotel has been operating Lotte Legend Saigon hotel and will have grand opening for Lotte Hotel Hanoi in 2014. Lotte Hotel aims to be a global brand, competing with other brands such as Shangrila Hotel and Hyatt Hotel


    We are seeking individuals with: · Passion for service
    · Strong work ethic
    · Flexible scheduling and adaptable personalities
    · Commitment to teamwork and good communication skills
    · Professional presentation

    The Front Office Manager
    directs and controls the activities of the Front Office, Telephone, Guest Services, Guest Relations and Concierge Departments to create a special welcoming and memorable experience for our guests. Their primary responsibilities are to ensure the smooth registration and cashiering functions of the Front Office. They oversee a team of Assistant Managers and Front Office staff, ensuring accurate communication and follow-up on any problems, guest requests and special requirements. The Front Office manager reviews daily arrivals, VIPs, special requests, group needs, room assignments and coordinates with Housekeeping Department the needs of guests. They communicate with the Director of Revenue/Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate.

    To be considered for this role, you will possess a College degree in Hospitality Management, minimum of five years hotel experience including rooms or food & beverage, including at least three years as a Department Head in rooms Division.
    You will have excellent personal presentation and interpersonal skills, good problem solving ability and be proficient in Hotel property management systems, in particular Opera and Micros Fidelio. You will be fluent in reading, writing and spoken English language skills. Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.

    Validity: 15 Nov 2013

    The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction.  This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

    Current on latest housekeeping and laundry technology
    Work closely with vendors to assure proper pricing, delivery, and maintenance
    Experience teaching, supervising, and mentoring multilingual and multicultural staff
    Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
    Work closely with all other Departments
    Inspect some rooms daily
    Experience purchasing linens and housekeeping supplies
    Insures proper staffing levels for customer service goals
    Responsible for short and long term planning and the management of the hotel’s Housekeeping operations
    Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
    Solid understanding of housekeeping and laundry supplies and pars
    Teach employees importance of, and how to greet guests and courteously solve guest requests
    See that inspection program is consistently maintained
    Assure all safety and security policies and procedures are followed
    4 years or more of progressive hotel or residence Rooms Management experience
    With opening hotels, previous hotel pre-opening experience preferred
    Service oriented style with professional presentations skills
    Clear concise written and verbal communication skills in English
    Must be proficient in Microsoft Word and Excel
    Must have excellent organizational, interpersonal and administrative skills

    Validity: 22 Nov 2013

    If you are interested in this post, please send your C.V and other related documents to our office for an interview.

    [TABLE="width: 100%"]
    [TD] Vu Tung Bach[/TD]
    [TD] Tel :[/TD]
    [TD] 04-6273-5644[/TD]
    [TD] Mobile :[/TD]
    [TD] +84 16 5854 9090[/TD]
    [TD] Email :[/TD]
    [TD] Address:[/TD]
    [TD] Room 1102, floor 11, Daeha Business Center, 360 Kim Ma, Ba Dinh, Hanoi[/TD]
    Last edited by a moderator: 9/11/13

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